Serve AuroraSAFETY & SECURITYHome / How We Work
How We Work
Documented patrols, checkpoint verification, incident reporting, and direct client communication.
From first call to first shift
Onboarding
- Request a proposal
Tell us about your site, coverage needs, and schedule. - Site review
We review the property and your concerns. - Proposal
You receive a written proposal with scope, schedule, and pricing. - Agreement and COI
We sign a service agreement and issue a certificate of insurance. - Post orders and start
Officers are briefed with written post orders before coverage begins.
During service
Accountability
- Checkpoint verification. Officers scan checkpoints placed at stairwells, gates, doors, and parking areas, creating a time-stamped record of each round.
- Incident reports. Every incident is written up with time, location, people involved, and actions taken.
- Shift reports. Each shift is documented and available to your designated contact.
- Client communication. You have a direct contact for questions, schedule changes, and urgent issues.
- Uniform standard. Every officer wears the Serve Aurora Safety & Security logo.
